- You may have not run the Apple updates correctly. Check the version of the Mac OS ROM file in your System Folder by single-clicking on the file and selecting Get Info -> General Information from the File menu. The version number will be toward the bottom of the window. It must be version 1.2.1 or later.
- Make sure the iMate works correctly without the iMate drivers installed (this can be tested by connecting an ADB keyboard or mouse). If it doesn't work, please contact Griffin Technical Support.
- If your iMate is working properly with a mouse or keyboard connected without the drivers installed, and you have the Apple updates installed correctly, and the latest iMate drivers are installed, and you still get a red "X" through the iMate driver icon, you may be one of the lucky people to have a known bug showing up in the Mac OS USB. Unfortunately, there is no fix for this at this time. We will post information on this as soon as it becomes available
If there is no ADB icon at the beginning of startup.
- Make sure the iMate driver is installed. The easiest way to install it is to drop the iMate USB Driver on top of your system folder. You will get a dialog box verifying you want to place it in your Extensions folder. Click OK and the driver will be installed.
If you are unable to use the shift key to turn off extensions.
- You may have another keyboard attached . During boot up the iMate performs as a standard USB keyboard and mouse. When an Apple keyboard is attached it will become the primary device during boot up and it would be the only keyboard that can disable extensions. The only known fix at this time would be to disconnect the Apple keyboard. As an interesting side note. This same behavior can be observed when attaching two Apple USB keyboards. Only one of them would be able to disable extensions.
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Any compatibility or usability issues should be addresses to bugs@griffintechnology.com.
Any other support issues should be addressed to support@griffintechnology.com.
